Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

according to data released Tuesday from the American Customer Satisfaction Index. Hilton led other lodging operators for guest satisfaction — despite its satisfaction ranking on the index ...

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Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

An curved arrow pointing right. Abercrombie & Fitch has been designated America's most hated retail brand by the American Customer Satisfaction Index. When asked for comment Abercrombie & Fitch ...