“In order to break out beyond the core audience, games need to directly connect to the evolving demands of players who increasingly seek shared-world features and deeper engagement alongside high-quality narratives in this beloved category,” Wilson said in an investor call.

The Veilguard failed at least partially because it didn’t have live-service elements. The gaming landscape has changed quite radically over the last decade. Games like Destiny and Fortnite have encouraged developers to look toward making its games everlasting rather than an experience that lasts a finite amount of time.

Former BioWare employees respond to EA's recent suggestion that Dragon Age: The Veilguard would be more successful as a live-service title.

The Veilguard failing to meet EA goals with only half of the players it wanted, EA CEO Andrew Wilson is reflecting on why that happened.

Former Dragon Age lead developers have reacted to the suggestion by publisher EA that the series' most recent entry

Mike Laidlaw, former creative director on Dragon Age, commented on the statements by EA's CEO that Dragon Age: The Veilguard didn't meet expectations.

The Veilguard may have performed below the company's financial expectations. These comments have made their way to the team at BioWare and beyond, and they haven't been received well by key Dragon Age figureheads.