The Federal Trade Commission (FTC) is taking legal action against Click Profit, an e-commerce automation company, alleging it ...

A man is going viral online after explaining why two of America’s biggest retailers are supposedly changing their return ...

and service disruption that impacts genuine customers," Amazon wrote in its amended complaint. "Refund fraud affects the entire retail industry, including physical and online retailers alike." The ...

Another issue to watch out for once you've made your Amazon purchases-particularly if there's an item you decide you no ...

At its core, trust in e-commerce depends on genuine customer feedback. While Amazon has taken steps to clean up its review ...

In a viral TikTok video, a customer admits that she told Amazon she didn’t receive her order so that she could take advantage of its refund policy, sparking debate among users in the comments.

Major retailers are frequent targets of such scams. In July ... Members of the group fabricated stories to convince Amazon customer service to refund their accounts, sometimes even using falsified ...