What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...

The Department of Labor and Employment (DOLE) on Friday reported that some 10,000 jobs are up for grabs due to high vacancy rate. Based on data from the agency's Bureau of Local Employment (BLE), the ...

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...