TwistedSifter on MSN53m
Busybody Boss Told This Call Center Agent To Only Take Breaks When Told, But He Didn’t Know That Enforcing This Rule Would Affect The Business – And His Own Sch…
In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...
CMSWire3d
The True Cost of Contact Center Turnover (And How to Lower It)
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
AI Agents: Revolutionizing The Way We Do Business
AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...
Artificial Intelligence Unleashes Call Center Havoc
Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...
Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents
Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...
Philippine News Agency14d
DOLE: 10K customer service, call center jobs up for grabs
The Department of Labor and Employment (DOLE) on Friday reported that some 10,000 jobs are up for grabs due to high vacancy rate. Based on data from the agency's Bureau of Local Employment (BLE), the ...
Business Today25d
Beyond chatbots and call centers: How AI agents are reshaping customer interactions
Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...