By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

Are You a Customer Engagement Leader? It’s a trend these days for companies to say they’re customer-centric. Wherever you turn, companies say they get it, that customers are important to their ...

Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...

That customer engagement strategy is likely to be a hybrid model in the future, with reps engaging with HCPs both face to face and remotely, informed by circumstance and HCP channel preference ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure their AI stands out from the competition.

These models include an Adobe base model (deep product knowledge ... can drive more effective campaigns and improve customer engagement. Adobe's generative AI advancements in Acrobat and AEP ...

By Beatriz Marie D. Cruz, Reporter PHILIPPINE businesses must adopt artificial intelligence (AI) tools to meet consumer ...

This is an industry-first initiative in Singapore’s telecom sector, where gamification is embedded into our core customer engagement model.” By integrating gameplay with user milestones, Pocket Rocket ...