Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Transforming customer service requires delivering an effortless end-to-end experience – from initial customer engagement with a brand to request handling and issue resolution.

Guest post written by John Dillon John Dillon is CEO of Engine Yard, a cloud-based platform-as-a-service company. John Dillon Business leaders think and talk about the importance of customer ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. “The secret weapon that differentiates exceptional ...

Lindsay Sanchez, CMO at Khoros, a digital customer engagement platform provider, told CMSWire that online brand-owned communities go beyond static FAQs and offer robust, personalized digital ...

Customer engagement isn't only a digital "thing". It's got a lot more to it. Rich Toohey, Vice President of Marriott Rewards, speaks to us on what more there is.

A good customer engagement platform will give you tools to create a better customer experience with user-friendly options. You can design surveys with a 5-star scale, multiple-choice format, smiley or ...

Recently Chris Crabtree explained that social media networks, such as Twitter, fail companies when it comes to customer service and engagement because they limit the amount of information that can ...

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’ s leading brands, kicked off its user conference, SIGNAL, with a preview of its next ...

One Point One Solutions plans to acquire Singapore-based ITNITY PTE. LTD. for $7.6 million, enhancing its global presence in ...