Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other.

Predictive dialer software is a call automation tool used in contact centers to improve outbound call efficiency by predicting agent availability and automatically dialing multiple numbers at once.

“We’re really moving the dial from reactive to proactive to predictive to even prescriptive.” The tech giant is launching three new Success Tracks, Cisco’s packaged services that connect ...

New York, New York - Voiso, a leading provider of AI-driven contact center solutions, is addressing a growing crisis in the ...