Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

according to a new report from the American Customer Satisfaction Index (ACSI), an organization that measures consumer ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...