Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador ...

Carnival cruisers have a right to be frustrated about the cruise line’s new loyalty program, but this type of response is ...

As reactions to the changes continue to pile up, an increasing number of cruisers are threatening to take their business elsewhere.

Phase two of Explora Club brings added member perks and a status-match boost as guests increasingly defect from Carnival to ...

Although the cruise line is facing even bigger issues now, Carnival has come up with a solution for one loyalty program ...

According to a statement shared by the company’s Brand Ambassador John Heald, Carnival Cruise Line will listen to its guests ...

The new program, Carnival Rewards, will replace the existing structure with a system similar to those found in airline ...

The new Carnival Rewards program is designed to give people more flexibility for redeeming loyalty benefits, allowing guests ...

Carnival Cruise Line is replacing its longtime loyalty program with Carnival Rewards, a flexible, points-based system launching in 2026.

Carnival brand ambassador John Heald on Monday posted a message from Carnival to its guests, which promised them that "we are reading your comments and taking in your feedback." ...

The cruise line’s parent company announced second-quarter earnings Tuesday morning, just days after Carnival announced ...

Carnival Cruise Line may tout its "fun ship" approach, but some of its loyal customers are saying there's nothing fun about the changes the company is making to its loyalty program.