Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Discover how luxury automotive brands are shifting towards experience-driven customer service, creating emotional connections ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

The Yola Electricity Distribution Company (YEDC) has convened a Customer Stakeholder Engagement Forum in Yola, Adamawa State.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

In a continued effort to bring healthcare closer to the people and foster transparent, meaningful dialogue with its customers ...

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...