Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

Recent reports have indicated that Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and marketing technology services in China, has been ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Discover the 3 best Famoid alternatives for authentic social media growth in 2025. Compare features, pricing & engagement ...

Sectors such as retail, banking, telecommunications, healthcare, and travel are embracing customer experience platforms to ...

At e4m TechManch 2025, CX leaders across telecom, retail, pharma, and tech explored how AI, data, and design are redefining ...

The Yola Electricity Distribution Company (YEDC) has convened a Customer Stakeholder Engagement Forum in Yola, Adamawa State.

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

Discover how luxury automotive brands are shifting towards experience-driven customer service, creating emotional connections ...

Breaking up is hard to do. A year ago, US grocery giant Albertsons was set to merge with rival Kroger to create a powerhouse in the market. That liaison didn’t survive under regulatory scrutiny and ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...