Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

However, there are several ways South Africans can better protect themselves from spam, including signing up to an existing ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The world of online scams is often veiled in secrecy, with criminals hiding behind pseudonyms and forged identities, ...

It was almost an hour into our Google Meet call. I was interviewing Kitboga, a popular YouTube scam baiter with nearly 3.7 ...

Smartphone users can turn on some built-in settings to stop unknown calls. Apple advises iPhone users to turn on the Silence ...

In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...

The sheriff’s office wants to remind residents of ongoing scams through phone calls, emails and text messages where someone ...

Quick take Consumer and business groups are challenging a court decision that struck down the FCC’s One-to-One Consent Rule, aimed at reducing unwanted ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

A new state law also went into effect on Jan. 1, which requires telemarketers in New York to identify themselves within the first 30 seconds of an unsolicited phone call, including their name ...

LONDON (AP) — Unwanted phone calls are out of control. Whether it’s a robocall trying to sell you something or spam calls from scammers trying to rip you off, it’s enough to make you want to ...