A water company covering a large area of southern England has come under fire after claims it is doorstepping people to install smart meters. Thames Water has more than 15 million customers across ...

Utility giant left with ‘no alternative’ after failing to receive £72m of funding Thames Water has been forced to scrap a flagship programme to roll out more than 200,000 smart meters in the ...

Watchdog also spoke to Thames Water customer Jagdish who in December 2022 agreed to a water meter. With just him and his wife at home, it should have helped reduce his bills from £60 to just £12 ...

A bedridden 98-year-old woman was sent a water bill which said she had consumed the equivalent of one million cups of tea in six months. Estelle Mendoza's monthly Thames Water charge increased ...