Most of the focus in generative AI has been on text-based interfaces used to generate text, images, and more. The next wave ...

Imagine being woken up late one Tuesday night by a phone call from your young relative. They’ve been in a car accident and ...

Google announced to integrate Chirp 3, the voice-based and HD text-to-speech models to its Vertex AI development platform ...

Today, Google Cloud announced it is expanding its UK data residency commitment to include Google Agentspace, with ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

Google Cloud today announced new AI products, as well as initiatives and skills training for the United Kingdom at an exclusive "Gemini for the United Kingdom" event held at Google DeepMind's London ...

New research on the use of GenAI and automation in producing music for Australian video games reveals a messy picture.

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...