The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in ...

A 29-year-old call center agent died after becoming a victim of hit-and-run. The incident happened along Quirino Highway in Barangay Bagbag, Novaliches, Quezon City.

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...