Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

This ACSI study showed a decline in customer satisfaction with the airline industry. Frontier Airlines had the lowest ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

according to a new report from the American Customer Satisfaction Index (ACSI), an organization that measures consumer ...

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals, rideshare services, and online travel agencies all lose ground. Notably ...

Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and March 2024, 23 fast food chains were rated on speed, friendliness, and accuracy.

Using data from the American Customer Satisfaction Index, 24/7 Wall St. identified the most popular restaurant chains in the United States. We ranked 13 major, full-service restaurant brands with ...