As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital ...

Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The upcoming webinar “AI-Native Platforms for Customer Experience” will take place online on July 23. The webinar will be led by Forrester Principal Analyst Max Ball and Vijay Verma of Mosaicx ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...

WordPress hosting provider introduces three-part AI toolkit designed to enhance search, recommendations and app development capabilities for site owners.

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.