A 25 year veteran of RingCentral, Alex Shteyngolts is responsible for leading the company’s worldwide product engineering development, systems and quality teams. During his long tenure, he has been ...

Stepping into the world of contact centers can feel a bit like being dropped into the cockpit of a plane without any flight training. Everywhere you look, screens are filled with numbers, charts, and ...

In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just ...

Chat, meet, share files, and collaborate freely with AI messaging designed to work your way. Use one app for chatting, calls, texts, video, and file sharing, and securely work one-on-one or in groups.

We empower businesses to communicate effortlessly through the cloud, and use the power of AI to unlock conversational insights — making every employee and customer experience smarter, and everyday ...

You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or ...

Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new ...

On February 27th, we welcomed over 50 tech professionals to our office for an engaging evening of knowledge exchange and networking. The event was organized in collaboration with JUG BG, the famous ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, ...