AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Hugh Jackman is using his love for all things Broadway and musical theatre for good. Though to some the Deadpool & Wolverine is seen by many as the ultimate action star thanks to X-Men, to others ...

CRM software, also known as customer relationship management software, is a solution that assists businesses in handling the customer side of their operations. It can be used to manage and track ...

With e-commerce and digitalization on the rise, CRM solutions are essential for organizations to remain competitive and enhance customer experience.

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

Over 75,000 bottles of International Delight coffee creamer are being voluntarily recalled due to spoilage concerns after some consumers fell ill. The U.S. Food and Drug Administration shared an ...

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

The popular coffee creamer was sent to dozens of states. Two flavors of International Delight coffee creamer have been voluntarily recalled after reports of illness and "spoilage." The voluntary ...

More than 12,500 cases of two International Delight coffee creamer varieties sold at stores in 31 states — including Florida, Texas and New York — were recalled by the U.S. Food and Drug ...

The Food and Drug Administration is removing more than 75,000 bottles of International Delight creamer from store shelves across the country. The recall impacts two popular flavors of ...

The recalled International Delight products were distributed to ... began the recall process due to customer complaints regarding “spoilage and illness” from using the product — though ...