Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Nvidia Corporation's AI chip dominance remains solid despite DeepSeek's claims. Click for why NVDA's ecosystem, innovation, ...

Mountain rescue training in New Mexico prepares medical professionals for the toughest conditions. Find out how they're learning to save lives in the most challenging conditions.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Investors may be bullish on Broadcom amid DeepSeek sell-off, but hurdles in AI chips market remain due to Nvidia's superiority and trade war tensions. See more.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

She started at the 911 center in December 2021 with a small group of new hires, spending the first six weeks in a training ...

(AP Photo/Andy Wong) This photo shows a Meta data center, in Dublin, Ireland, Oct. 16, 2024. (AP Photo/Bram Janssen, File) A look at how data centers operate, and why they require a lot of electricity ...