Angie Pinette is one of just a few dozen people who field 911 calls for the City of Colorado Springs. White House press ...

High rates of respiratory illnesses following a severe flu season prompted ChristianaCare to establish a telephone line to meet the surge.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Isael Hermosillo, a mediator negotiating labor contracts for California’s grocers, got bad news in the early hours of March ...

The ESMA Consultation comes at an interesting time when the possibility of streamlining template reporting is being considered as part of the ...