Angie Pinette is one of just a few dozen people who field 911 calls for the City of Colorado Springs. White House press ...

High rates of respiratory illnesses following a severe flu season prompted ChristianaCare to establish a telephone line to meet the surge.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The ESMA Consultation comes at an interesting time when the possibility of streamlining template reporting is being considered as part of the ...

Frontline staff and managers often face years of resistance and red tape when they try to improve organizational processes.

Isael Hermosillo, a mediator negotiating labor contracts for California’s grocers, got bad news in the early hours of March ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

The Delhi Capitals opens up about his philosophy as captain, instincts vs data, and "the thin line" he wants all his players to keep in mind | ESPN.com ...

The filmmaker channels his own grief into a thriller about high-tech gravesites, corporate espionage, and the horror of saying goodbye to a loved one.

A free service in New Castle County is literally a lifeline for seniors or disabled citizens. The Senior Roll Call Lifeline ...