Angie Pinette is one of just a few dozen people who field 911 calls for the City of Colorado Springs. White House press ...

High rates of respiratory illnesses following a severe flu season prompted ChristianaCare to establish a telephone line to meet the surge.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Frontline staff and managers often face years of resistance and red tape when they try to improve organizational processes.

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

DEAR MISS MANNERS: I’m no more a fan of call waiting than Miss Manners is ... you were staffing a suicide-prevention hotline -- the more reason you would have not to hang up on the current one. And ...

Having an effective online presence is now a necessity for local businesses. In fact, the website is usually the first point of contact between your business and your potential customers, and this ...

The city foreclosed on a Bronx apartment building and turned it over to a nonprofit owner after a decade of tenant-organizing.

Safety planning is a key intervention with anyone at risk of suicide. It is an opportunity for clients to consider existing ...

Butte-Silver Bow Health Department officials say not enough people know about the 988 hotline which is an important resource ...