Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Discover how luxury automotive brands are shifting towards experience-driven customer service, creating emotional connections ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

The Yola Electricity Distribution Company (YEDC) has convened a Customer Stakeholder Engagement Forum in Yola, Adamawa State.

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

At e4m TechManch 2025, CX leaders across telecom, retail, pharma, and tech explored how AI, data, and design are redefining ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Popular grocery retailer Wegmans unveiled its first Connecticut location in Norwalk to a big crowd Wednesday morning. The ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.