For months, business and technology leaders have been bombarded with claims about how generative AI is going to change ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

A new agent called S2, created by the startup Simular AI, combines frontier models with models specialized for using ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

Merwil Gutiérrez, was deported to El Salvador's notorious super prison, despite his family's insistence that he has no gang ...