Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Merwil Gutiérrez, was deported to El Salvador's notorious super prison, despite his family's insistence that he has no gang ...

ServiceAgent, an AI-powered call answering solution for home service businesses, today announced its official launch. ServiceAgent helps small American businesses in industries like roofing, plumbing, ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Waiting on the phone for an hour or more to speak with a customer service representative is a waste of everyone's time. Try ...

Wu wants to extend a current call center services contract with the consulting firm ... The contract extension will cover ...

(CBS12) — Bogus deportation threats from a phony immigration agent resulted in an Indiantown ... threatens another call for cash The victims identified Jose Juan Lopez as the suspect and ...

An experimental developer kit for building AI agents that can navigate the web and complete tasks autonomously, powered by Amazon Nova.

Under the approved change, teams can now speak with players with their agents present via phone or video call. Teams are limited to one call to up to five potential unrestricted free agents.

The NFL has changed free agency rules to allow teams to have one Zoom call with prospective players during the legal tampering period. Teams can now also book travel for prospective free agents ...