As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The upcoming webinar “AI-Native Platforms for Customer Experience” will take place online on July 23. The webinar will be led by Forrester Principal Analyst Max Ball and Vijay Verma of Mosaicx ...

Laurence Minsky is a Full Professor in the School of Business and Entrepreneurship at Columbia College Chicago, a best-selling author and a strategic branding and marketing consultant for ad agencies, ...

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital ...

ASAPP Background ASAPP develops artificial intelligence software for customer experience and contact center operations, primarily targeting enterprise customer service leaders. AI Automation Tools ...

Search technology provider introduces AI-powered summaries for website search results, enabling natural language queries for enterprise customers.

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for building and breaking trust and why.

Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

WordPress hosting provider introduces three-part AI toolkit designed to enhance search, recommendations and app development capabilities for site owners.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...