Welcome to Thames Water. We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

Contact our friendly customer services team if you need help with your bill or if you have a water or waste issue.

Manage how you pay your bill, including setting up a Direct Debit or other payment plan. You can manage an account on behalf of a vulnerable family member or friend. If you're already named as an authorised representative on their account, you can set up an online account on their behalf.

The UK's largest water and wastewater services company, Thames Water is responsible for an extensive water management infrastructure which includes the Thames Water Ring Main around London, one of Europe's largest wastewater treatment works and the UK's first large-scale desalination plant —both at Beckton in east London—and the £4.2 billion Tha...

We go through our water charges for unmetered, metered and wastewater customers. Find out who's responsible for paying water bills. This includes homeowners, landlords and tenants and empty or vacant properties. Our financial and debt support schemes are …

Use our online form to register for priority services from Thames Water, it'll only take a few minutes and you'll get extra help when you need it most.

14 hours ago · Britain's Thames Water said it had received proposals from a number of parties as it seeks to raise new equity of over 3 billion pounds ($3.72 billion), part of a plan to stabilise its finances ...

Nov 29, 2024 · Thames Water, a British utility company, has been quenching the city's thirst and treating its wastewater for centuries. Serving over 15.5 million people, Thames Water supplies 2.5 billion liters of drinking water daily and treats 4.6 billion liters of wastewater.

Jan 30, 2025 · The 16 million customers served by beleaguered Thames Water will see a 31% hike within weeks, with average annual bills soaring to £639. That is an eye-watering £203 more than in 2024/25, and ...

Feb 2, 2025 · Thames Water will seek approval for an emergency cash lifeline in court on Monday as it faces running out of money in four weeks' time. Lenders to the debt-saddled company are offering up to £3bn ...